Refund policy
Orders are fulfilled by our shipping partner, so our policy follows theirs. Here is what it covers, in plain terms.
Damaged, defective, wrong, or missing items
Contact us within 30 days of delivery with a photo or short video showing the problem. We will send a replacement or refund you in full. You do not need to ship anything back.
Order lost or stuck in transit
If your tracking shows no movement for 45 days after the order shipped, contact us and we will reship or refund in full.
Marked delivered but not received
Check with household members and neighbors first. If it still has not turned up, ask your local post office for a non delivery certificate and send it to us. We will reship or refund.
Cancellations
You can cancel for a full refund any time before the order is processed and shipped. Once it has shipped it cannot be cancelled, but the sections above still apply.
Change of mind or wrong size
We cannot accept returns for change of mind or a sizing mistake, because our shipping partner does not take products back. Please measure your couch arm before ordering. Each sheet is 17.5 inches tall. If you are unsure, email us first and we will help you check.
How refunds are paid
Refunds go back to your original payment method and usually appear within 5 to 10 business days.